Legal
Privacy Policy
Cogvein · Last updated: 14 July 2025 · Effective: 14 July 2025
Our Commitment to Your Privacy
Cogvein ("we", "us", "our") operates a watch and clock repair workshop at Jalan SS15/4B, 47500 Subang Jaya, Selangor, Malaysia. This Privacy Policy explains how we collect, use, store and protect personal data submitted through our website or provided directly in connection with our repair services. It applies to enquiry forms, service records and any communication with our workshop.
By using our website or engaging our services, you confirm you have read and understood this policy. Questions about how we handle data may be directed to [email protected].
What We Collect and How
We collect personal data only when it is needed to respond to an enquiry or to carry out a repair service. The categories of data we may collect include:
- Identity data: Full name.
- Contact data: Email address, telephone number, residential address (for floor clock home attendance).
- Service data: Description of the watch or clock, condition, history and any relevant technical notes provided by you.
- Technical data: IP address, browser type and device information collected automatically when you visit the website.
- Cookie data: Preferences stored in your browser via our cookie consent system. See our Cookie Policy for details.
Legal basis for processing: We process your data on the basis of (a) your consent where given explicitly, (b) contract performance where a repair service has been agreed, and (c) legitimate interest in operating and improving the website and communicating with enquirers.
Retention: Enquiry data is held for up to 12 months. Service records are retained for 3 years following service completion for warranty and quality reference purposes. Data is then securely deleted.
How We Use Your Information
Personal data is used for the following purposes:
- Responding to enquiries submitted through the website contact form.
- Preparing and sharing service condition notes and scope documentation.
- Scheduling appointments for assessment, collection or home visits.
- Maintaining service records for completed repair work.
- Improving the website based on aggregated, anonymised usage data.
Marketing: We do not send marketing communications without explicit opt-in. We do not sell or share personal data with third parties for their marketing purposes.
Third-party sharing: We may share data with website analytics providers (e.g., Google Analytics) on a pseudonymised basis. We do not share identifiable data with any other third parties unless required by Malaysian law.
How We Protect Your Data
- Website data is transmitted over encrypted HTTPS connections.
- Access to personal records is restricted to workshop staff directly involved in service delivery.
- Physical service documents are stored in a locked cabinet on the premises.
- In the event of a data breach affecting your personal data, we will notify affected individuals within 72 hours of becoming aware, as far as practicable, and report to the relevant authority under the Personal Data Protection Act 2010 (Malaysia).
Cookie Usage
Our website uses essential cookies for basic functionality and optional analytics cookies to understand how the site is used. The cookie consent banner on the homepage allows you to accept or decline optional cookies. Your preference is stored in your browser's local storage. For full details, see our Cookie Policy.
Rights Under the PDPA 2010 (Malaysia)
Under the Personal Data Protection Act 2010, you have the following rights in relation to data we hold about you:
- Right of access: You may request a copy of the personal data we hold about you.
- Right of correction: You may ask us to correct inaccurate or incomplete data.
- Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time. This will not affect processing carried out before withdrawal.
- Right to limit processing: You may ask us to restrict how we use your data in certain circumstances.
- Right to complain: You may lodge a complaint with the Personal Data Protection Department of Malaysia (JPDP) if you believe your data rights have been breached.
To exercise any of these rights, contact us at [email protected]. We will respond within 21 working days.
External Links
Our website may contain links to external pages (e.g., maps, reference resources). We are not responsible for the privacy practices of those websites and recommend reviewing their policies separately.
Age Restriction
Our website and services are intended for persons aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you believe a minor has submitted data through our site, please contact us at [email protected] so we can remove it.
Changes to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will reflect any revisions. Continued use of the website following an update constitutes acceptance of the revised policy. For material changes, we will display a notice on the website.
Data Controller Contact
Cogvein
Jalan SS15/4B, 47500 Subang Jaya, Selangor, Malaysia
Email: [email protected]
Telephone: +60 3 5519 7264