What Clients Say About the Bench

I brought in my late grandfather's pocket watch — a key-wound piece that had been sitting in a drawer for at least thirty years. Rajan wrote up a full condition note before touching anything, which I appreciated. The watch came back running well and has kept reasonable time since. The seven-day observation period gave me confidence it wasn't just cleaned and handed back. Would return for any future work without hesitation.

July 2025  ·  Pocket Watch Service

The bracelet fabrication took a bit longer than I expected — it ran closer to five weeks than three — but the finished link matched the original perfectly. You genuinely could not tell which was the replacement. I brought the watch in because the bracelet had broken at one end link and no parts were available from the manufacturer. Having the option to machine a matched component was the only reason the watch is wearable again.

June 2025  ·  Bracelet Fabrication

Our longcase clock has been in the house for over forty years. We had tried once before to move it to a workshop for service and the pendulum was damaged in transit. Ahmad attended over four visits across six months — no transport required. The chime is back and the clock runs correctly. The maintenance calendar he left is genuinely useful for knowing when to check the weights and cable.

July 2025  ·  Floor Clock Attendance

I was not sure whether my carriage clock was worth repairing — it is old and the enamel on the dial is cracked. The condition note was honest about what could and could not be done: the enamel would stay as-is, but the movement could be cleaned and regulated. That level of directness made the decision straightforward. The clock now runs and chimes as it should. The cracked enamel is still there, of course, but at least the piece is functional again.

June 2025  ·  Heritage Clock Service

Brought in a diver's watch with a clasp that had cracked at one of the push-button mounts. Siti's assessment was quick and the part she fabricated fitted well across both appointments. My one note is that the initial communication was a little slow — took a couple of days to get a response to my enquiry. Once the work was underway though, everything was clearly explained and the result is solid.

July 2025  ·  Bracelet & Clasp Fabrication

My father's lever-set pocket watch had not run since the late 1990s. The mainspring had broken and several pivot holes were worn. Rajan walked me through the condition note and flagged that the hour wheel teeth were slightly chipped — something I would not have known to look for. The final choice was mine whether to proceed or not. He was not pushing in either direction. The watch was back in five weeks and has been running without issue since collection.

June 2025  ·  Pocket Watch Service